SentiOne
CEE listening with per-tier limits published in full
Entry price
$199/mo net (Social)
Typical annual
$10,188/yr (Business at $849/mo)
Free trial
Demo-led; no self-serve free tier advertised
Contract
Monthly or annual
About SentiOne
SentiOne is a Polish platform that pairs social listening with a conversational AI business, and it publishes more of its plan mechanics than almost anyone else in the category — projects, languages, history depth, seats and AI credits are all stated per tier, from $199 to $1,180+ a month. Two details reward a close read. Realtime and Research cost the same $399: one updates continuously, the other refreshes every six hours but gives six months of history and a far larger export allowance. And languages are gated hard — one until the $849 Business tier, two there, and up to 80 only on Enterprise, which reshapes the maths for any multilingual buyer. The Automate side sells chatbots and voicebots separately, with a claimed 94% intent recognition. T-Mobile, PepsiCo, LG and Alior Bank are among the customers.
Full specification
Pricing & Model
- Entry price
- $199/mo net (Social)
- Median annual cost
- $10,188/yr (Business at $849/mo)
- Pricing model
- Published tiers by projects, languages, history and seats
- Free trial
- Demo-led; no self-serve free tier advertised
- Contract required
- Monthly or annual
- Overage pricing
- Export caps per tier; excess negotiated
Searches / Topics / Queries
- What they call it
- Projects
- Entry tier limit
- 1 project, 1 language
- Mid tier limit
- 5 projects, 1 language (Realtime or Research)
- Enterprise limit
- 10+ projects, up to 80 languages
- Boolean support
- Full Boolean project definitions
Mentions / Results
- Counting method
- Projects and export volume rather than raw mention caps
- Entry tier
- No CSV export on Social
- Mid tier
- 25k/mo export (Realtime); 200k/mo (Research)
- Enterprise tier
- 1M/mo (Business); up to 100M/mo (Enterprise)
- Historical lookback
- 1 month at entry, up to 36 months on Enterprise
Users & Seats
- Entry tier users
- 1 user
- Mid tier users
- 3 users
- Enterprise users
- 5 users, more on Enterprise
- Extra seat cost
- Move up a tier — seats are bundled
Key Features
- Sentiment analysis
- Yes, with AI credits per tier
- Emotion detection
- Not documented publicly
- Intent classification
- Yes — 94% NLU intent recognition claimed
- Entity extraction
- Yes
- Image recognition
- Not documented publicly
- Webhooks
- Available; email alerts on all tiers
- API access
- Yes
- Publishing tools
- No — listening and automation, not publishing
- News / media coverage
- Online data sources; premium sources on Enterprise
- Language support
- Up to 80 languages, but only on Enterprise
- Interface languages
- EN, PL, CS, HU, DE, ES
Best For
- Primary audience
- Polish and Central European brands, banks and agencies who want listening with published limits rather than a sales call, and organisations pairing monitoring with customer service automation from one vendor.
- Regional focus
- Poland and Central/Eastern Europe
Similar platforms
Other social listening & media monitoring tools, cheapest published price first.