Locobuzz
India-first CX platform where listening drives digital care
Entry price
Custom quote — no published pricing
Typical annual
Not disclosed by vendor
Free trial
Free personalised demo, no commitment
Contract
Annual expected
About Locobuzz
Locobuzz is an Indian customer experience platform in which social listening is the front end of an omnichannel care operation rather than a standalone research tool. Monitoring spans social, review sites, forums, news portals, email and calls, and feeds four named AI engines: ContextualPulse for emotion and intent, SignalSense for detection, ResponseGenie for AI-drafted replies and AgentIQ for agent coaching. It is a natural fit for Indian brands with large inbound service volumes across regional languages. Pricing is demo-led.
Full specification
Pricing & Model
- Entry price
- Custom quote — no published pricing
- Median annual cost
- Not disclosed by vendor
- Pricing model
- Quote-only, modular by capability
- Free trial
- Free personalised demo, no commitment
- Contract required
- Annual expected
- Overage pricing
- Negotiated per contract
Searches / Topics / Queries
- What they call it
- Topics / listening queries
- Entry tier limit
- Contracted
- Mid tier limit
- Contracted
- Enterprise limit
- Contracted
- Boolean support
- Full Boolean
Mentions / Results
- Counting method
- Contracted volume
- Entry tier
- Contracted
- Mid tier
- Contracted
- Enterprise tier
- Contracted
- Historical lookback
- Contracted historical window
Users & Seats
- Entry tier users
- Contracted per seat
- Mid tier users
- Contracted per seat
- Enterprise users
- Contracted per seat
- Extra seat cost
- Negotiated — agent seats are the usual driver
Key Features
- Sentiment analysis
- Yes, via ContextualPulse
- Emotion detection
- Yes — ContextualPulse is emotion and intent
- Intent classification
- Yes, used for ticket routing
- Entity extraction
- Yes
- Image recognition
- Not published as a headline capability
- Webhooks
- Yes — CRM and contact-centre integrations
- API access
- Yes, contracted
- Publishing tools
- Yes — publishing alongside care
- News / media coverage
- News portals, forums and review sites included
- Language support
- 200+ languages (vendor figure), Indian languages included
- Interface languages
- EN
Best For
- Primary audience
- Indian telecom, banking, retail and FMCG brands handling high inbound service volume, where listening, ticketing and agent performance need to live in one system. Also relevant to global brands with large India operations.
- Regional focus
- India (India-first, global deployments)
Similar platforms
Other social listening & media monitoring tools, cheapest published price first.