Radarr (Genesys)
Southeast Asian listening platform, acquired by Genesys in 2024
Entry price
Custom quote — no published pricing
Typical annual
Not disclosed by vendor
Free trial
Demo only
Contract
Annual
About Radarr (Genesys)
Radarr was a Singapore-headquartered social listening and consumer engagement platform built for Southeast Asia and India, with real strength in local-language and cultural nuance across the region. Genesys agreed to acquire it in January 2024 and closed in February, and its capabilities are being absorbed into Genesys Cloud — where they supply public social streams from Facebook, Instagram, X, YouTube, Google Play, the App Store and Google Business Profile alongside contact centre channels. The standalone product still lists Social Listening, Social Media Response, Owned Page Analytics, Publishing and a Sentiment API, and it marketed itself as a Salesforce Social Studio replacement. Buyers evaluating it today are really evaluating Genesys.
Full specification
Pricing & Model
- Entry price
- Custom quote — no published pricing
- Median annual cost
- Not disclosed by vendor
- Pricing model
- Quote-only; increasingly sold through Genesys Cloud
- Free trial
- Demo only
- Contract required
- Annual
- Overage pricing
- Negotiated per contract
Searches / Topics / Queries
- What they call it
- Topics / listening queries
- Entry tier limit
- Contracted
- Mid tier limit
- Contracted
- Enterprise limit
- Contracted
- Boolean support
- Full Boolean query support
Mentions / Results
- Counting method
- Contracted volume
- Entry tier
- Contracted
- Mid tier
- Contracted
- Enterprise tier
- Contracted
- Historical lookback
- Contracted historical window
Users & Seats
- Entry tier users
- Contracted per seat
- Mid tier users
- Contracted per seat
- Enterprise users
- Contracted per seat
- Extra seat cost
- Negotiated
Key Features
- Sentiment analysis
- Yes — exposed as a standalone Sentiment API
- Emotion detection
- Not documented publicly
- Intent classification
- Yes — drives response routing
- Entity extraction
- Yes
- Image recognition
- Not documented publicly
- Webhooks
- Via API and Genesys Cloud integration
- API access
- Yes — Sentiment API is a named product
- Publishing tools
- Yes — social media publishing module
- News / media coverage
- Social-first; limited news coverage
- Language support
- Southeast Asian languages with regional cultural tuning
- Interface languages
- EN
Best For
- Primary audience
- Regional brands and contact centres across Singapore, Malaysia, Indonesia, the Philippines and India who need Southeast Asian language coverage — and, since the acquisition, existing Genesys Cloud customers adding public social to their contact centre rather than buying a separate listening tool.
- Regional focus
- Southeast Asia and India (Singapore-headquartered)
Similar platforms
Other social listening & media monitoring tools, cheapest published price first.