Simplify360
Indian service desk covering social, reviews and app stores
Entry price
Custom quote — no published pricing
Typical annual
Not disclosed by vendor
Free trial
Demo only
Contract
Annual
About Simplify360
Simplify360 is an Indian omnichannel customer service platform where social listening sits beside a shared inbox, AI chatbots and review management rather than standing alone. Its distinguishing coverage is the long tail most listening tools skip: Google and Yelp reviews, e-commerce marketplace feedback and both app stores, alongside Facebook, Instagram, WhatsApp and email. Publishing and listening ship as SimplySocial; Quakie handles bot deflection. The vendor claims over 5,000 users, with TataPlay, PhonePe, Dream11, ICICI Bank, DHL, Nykaa and Nestlé among the logos. It markets itself on paying only for what you use, but publishes no rate card.
Full specification
Pricing & Model
- Entry price
- Custom quote — no published pricing
- Median annual cost
- Not disclosed by vendor
- Pricing model
- Quote-only; vendor describes it as usage-based
- Free trial
- Demo only
- Contract required
- Annual
- Overage pricing
- Negotiated per contract
Searches / Topics / Queries
- What they call it
- Listening streams / queues
- Entry tier limit
- Contracted
- Mid tier limit
- Contracted
- Enterprise limit
- Contracted
- Boolean support
- Keyword and Boolean rules
Mentions / Results
- Counting method
- Contracted volume
- Entry tier
- Contracted
- Mid tier
- Contracted
- Enterprise tier
- Contracted
- Historical lookback
- Contracted historical window
Users & Seats
- Entry tier users
- Contracted per agent
- Mid tier users
- Contracted per agent
- Enterprise users
- Contracted per agent
- Extra seat cost
- Negotiated per agent
Key Features
- Sentiment analysis
- Yes, across social and reviews
- Emotion detection
- Not documented publicly
- Intent classification
- Yes — routes tickets and triggers bots
- Entity extraction
- Not documented publicly
- Image recognition
- Not documented publicly
- Webhooks
- Via Zapier and native integrations
- API access
- Yes — Salesforce, HubSpot, Slack, Sheets, Zapier
- Publishing tools
- Yes — SimplySocial publishing
- News / media coverage
- Reviews and marketplaces rather than news media
- Language support
- Not enumerated by the vendor
- Interface languages
- EN
Best For
- Primary audience
- Indian consumer brands and retailers whose reputation lives on Google reviews and app store ratings as much as on social, and who want one desk handling all of it. Competes with Locobuzz and Konnect Insights domestically.
- Regional focus
- India (global customer base, Bengaluru-headquartered)
Similar platforms
Other social listening & media monitoring tools, cheapest published price first.