Sprinklr
Enterprise CXM suite where listening is one module of many
Entry price
Custom quote — no published pricing
Typical annual
Not disclosed by vendor
Free trial
Demo only
Contract
Annual, typically multi-year
About Sprinklr
Sprinklr is the largest unified customer experience management suite in this comparison, spanning social publishing, customer care, contact centre, marketing and insights. Social listening is a module inside that suite rather than the product itself, which is the central trade-off: buyers get breadth, deep governance and one vendor across many teams, at the cost of a long implementation and enterprise-only commercial terms. Sprinklr retired its self-serve editions on 30 April 2026, so there is no longer any published price at any level — every deal is quoted. Listening capability itself is strong: broad source coverage, image and logo recognition, and analysis across a very wide language set.
Full specification
Pricing & Model
- Entry price
- Custom quote — no published pricing
- Median annual cost
- Not disclosed by vendor
- Pricing model
- Quote-only; self-serve retired April 2026
- Free trial
- Demo only
- Contract required
- Annual, typically multi-year
- Overage pricing
- Negotiated per contract
Searches / Topics / Queries
- What they call it
- Topics / listening queries
- Entry tier limit
- Contracted
- Mid tier limit
- Contracted
- Enterprise limit
- Contracted — effectively unlimited at scale
- Boolean support
- Full, with advanced query builder
Mentions / Results
- Counting method
- Contracted mention volume
- Entry tier
- Contracted
- Mid tier
- Contracted
- Enterprise tier
- Contracted
- Historical lookback
- Contracted historical window
Users & Seats
- Entry tier users
- Contracted per seat
- Mid tier users
- Contracted per seat
- Enterprise users
- Contracted per seat
- Extra seat cost
- Per-seat licensing, negotiated
Key Features
- Sentiment analysis
- AI sentiment across the suite
- Emotion detection
- Yes, part of the AI insights layer
- Intent classification
- Yes — routing and care use it directly
- Entity extraction
- Full NER plus product and topic models
- Image recognition
- Yes — logo and object detection
- Webhooks
- Yes, enterprise integration layer
- API access
- Yes, extensive APIs
- Publishing tools
- Yes — full publishing and governance suite
- News / media coverage
- News, blogs, forums, reviews and broadcast partners
- Language support
- 100+ languages
- Interface languages
- Multiple
Best For
- Primary audience
- Large enterprises consolidating social publishing, customer care and listening onto one vendor, with the procurement patience and budget for a quote-only, multi-year contract. Not a fit for teams that need a price today.
Similar platforms
Other social listening & media monitoring tools, cheapest published price first.