Birdeye
Review generation and local reputation for multi-location brands, priced per location
Entry price
Custom quote, no published pricing
Typical annual
Not disclosed by vendor
Free trial
No self-serve trial or signup. The vendor funnel is a demo, then a quote
Contract
Not stated by the vendor. Third-party accounts describe twelve-month annual contracts
About Birdeye
Birdeye sells reputation, not listening, and its buyer is a different one from most of this catalogue: multi-location retail, healthcare, hospitality, automotive, legal and home services operators, billed per location. The core is review generation and response across what the vendor counts as 200+ sites, Google and Facebook alongside the vertical ones that generic tools ignore, Healthgrades and ZocDoc, DealerRater and Edmunds, OpenTable and DoorDash, Avvo and Zillow. Around that sit listings management, SMS and webchat messaging, surveys, referrals and social publishing. Search AI is the piece worth noticing: it scores how often ChatGPT, Gemini and Perplexity mention each individual location, which sources they cite, and whether they state the details correctly. Insights AI reads sentiment and themes, but only across reviews, surveys and listings. There is no open-web, news or off-profile social monitoring, so anyone shortlisting a listening tool should stop here. No price is published: the pricing page is a configurator that takes your location count and a phone number and hands you to sales.
Full specification
Pricing & Model
- Entry price
- Custom quote, no published pricing
- Median annual cost
- Not disclosed by vendor
- Pricing model
- Per location, one contract covering whichever modules you deploy
- Free trial
- No self-serve trial or signup. The vendor funnel is a demo, then a quote
- Contract required
- Not stated by the vendor. Third-party accounts describe twelve-month annual contracts
- Overage pricing
- Not published. Cost scales with location count and modules deployed
Searches / Topics / Queries
- What they call it
- Reviews / locations
- Entry tier limit
- Configurator starts at 1 to 3 locations; plan contents not published
- Mid tier limit
- Location bands run up through the hundreds, every one of them quoted by sales
- Enterprise limit
- 1000+ locations is the top band on the pricing configurator
- Boolean support
- No Boolean search. Feeds are matched to your locations and profiles, not to queries
Mentions / Results
- Counting method
- Locations. Pricing scales per location, not per mention or per seat
- Entry tier
- Reviews across 200+ sites, no mention cap published
- Mid tier
- Reviews across 200+ sites, no mention cap published
- Enterprise tier
- Reviews across 200+ sites, no mention cap published
- Historical lookback
- Not published
Users & Seats
- Entry tier users
- Not published
- Mid tier users
- Not published
- Enterprise users
- Not published
- Extra seat cost
- Not published. The vendor says pricing is built around outcomes, not seat counts
Key Features
- Sentiment analysis
- Yes, Insights AI scores sentiment on reviews and surveys with plain-English summaries
- Emotion detection
- Not offered
- Intent classification
- No topic intent model. Messaging AI qualifies inbound leads instead
- Entity extraction
- Themes surfaced by region, location and topic in Insights AI
- Image recognition
- Not offered
- Webhooks
- Yes, webhooks and a webhook management API are documented for developers
- API access
- Yes, a REST API covering reviews, contacts, listings, users and reports
- Publishing tools
- Yes, Social AI schedules and publishes across every location
- News / media coverage
- None. Coverage is review sites, local listings and your own social profiles
- Language support
- Reviews are auto-translated into English and responses translated back into the reviewer's language
- Interface languages
- EN
Best For
- Primary audience
- Operators of many physical locations: dental and medical groups, dealerships, restaurant and retail chains, property managers, home services and law firms, who are judged on star ratings, local search visibility and how fast an unhappy customer gets answered. Not a fit for a comms team that needs press and social monitoring.
- Regional focus
- North America first, sold to multi-location brands globally
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