Khoros
Community, customer care and listening in one enterprise stack
Entry price
Custom quote — no published pricing
Typical annual
Not disclosed by vendor
Free trial
Demo only
Contract
Annual
About Khoros
Khoros is best known for owned online communities, and it pairs that with social customer care and listening — a combination few rivals offer. The current line-up is AI-native: Aurora AI for community, with self-service, knowledge synthesis and moderation, and Iris AI for social management, which carries the listening capability across a claimed 187 languages. It is a regular on enterprise shortlists where community is part of the brief rather than an afterthought. No pricing of any kind is published.
Full specification
Pricing & Model
- Entry price
- Custom quote — no published pricing
- Median annual cost
- Not disclosed by vendor
- Pricing model
- Quote-only, modular by product
- Free trial
- Demo only
- Contract required
- Annual
- Overage pricing
- Negotiated per contract
Searches / Topics / Queries
- What they call it
- Topics / listening queries
- Entry tier limit
- Contracted
- Mid tier limit
- Contracted
- Enterprise limit
- Contracted
- Boolean support
- Full Boolean
Mentions / Results
- Counting method
- Contracted volume
- Entry tier
- Contracted
- Mid tier
- Contracted
- Enterprise tier
- Contracted
- Historical lookback
- Contracted historical window
Users & Seats
- Entry tier users
- Contracted per seat
- Mid tier users
- Contracted per seat
- Enterprise users
- Contracted per seat
- Extra seat cost
- Per-seat licensing, negotiated
Key Features
- Sentiment analysis
- Yes, across social and community content
- Emotion detection
- Limited
- Intent classification
- Yes — used for care routing and moderation
- Entity extraction
- Yes, with knowledge synthesis in Aurora AI
- Image recognition
- Not a headline capability
- Webhooks
- Yes, enterprise integration layer
- API access
- Yes, contracted
- Publishing tools
- Yes — publishing and engagement in Iris AI
- News / media coverage
- Included in listening sources
- Language support
- 187 languages (vendor figure)
- Interface languages
- Multiple
Best For
- Primary audience
- Enterprises running a branded customer community alongside social care, where listening feeds moderation and support rather than marketing reporting alone.
Similar platforms
Other social listening & media monitoring tools, cheapest published price first.