Konnect Insights
Omnichannel customer experience and listening built for India
Entry price
Custom quote — no published pricing
Typical annual
Not disclosed by vendor
Free trial
Demo only
Contract
Annual
About Konnect Insights
Konnect Insights is an Indian customer experience platform that treats social listening as one input into a service operation rather than a research tool in its own right. Mentions land in an omnichannel ticketing queue alongside every other contact channel, get routed and scored for quality, and roll up into BI dashboards. Around that sit social publishing, analytics, crisis management and a Konnect AI+ layer. An App Marketplace supplies connectors into CRM, contact centre, chat and marketing automation stacks. The buyer here runs a support desk, not an insights team. Nothing is priced publicly — the site sells by demo.
Full specification
Pricing & Model
- Entry price
- Custom quote — no published pricing
- Median annual cost
- Not disclosed by vendor
- Pricing model
- Quote-only, modular by product
- Free trial
- Demo only
- Contract required
- Annual
- Overage pricing
- Negotiated per contract
Searches / Topics / Queries
- What they call it
- Topics / listening streams
- Entry tier limit
- Contracted
- Mid tier limit
- Contracted
- Enterprise limit
- Contracted
- Boolean support
- Boolean query builder
Mentions / Results
- Counting method
- Contracted volume
- Entry tier
- Contracted
- Mid tier
- Contracted
- Enterprise tier
- Contracted
- Historical lookback
- Contracted historical window
Users & Seats
- Entry tier users
- Contracted per seat
- Mid tier users
- Contracted per seat
- Enterprise users
- Contracted per seat
- Extra seat cost
- Negotiated
Key Features
- Sentiment analysis
- Yes, part of the Konnect AI+ layer
- Emotion detection
- Not documented publicly
- Intent classification
- Yes — drives ticket routing
- Entity extraction
- Not documented publicly
- Image recognition
- Not documented publicly
- Webhooks
- Via the App Marketplace connectors
- API access
- Yes — marketplace and CRM integrations
- Publishing tools
- Yes — social publishing is a named module
- News / media coverage
- Social, review sites and web mentions
- Language support
- Indian languages covered but not enumerated by the vendor
- Interface languages
- EN
Best For
- Primary audience
- Indian banks, telecoms, e-commerce and hospitality brands running a social care desk who want listening, ticketing and CX reporting from one supplier. Usually shortlisted against Locobuzz and Simplify360 rather than against global tools.
- Regional focus
- India (also serves the wider APAC and Gulf markets)
Similar platforms
Other social listening & media monitoring tools, cheapest published price first.