Lucidya
Arabic-first customer experience and listening, built in Riyadh
Entry price
Custom quote, no published pricing
Typical annual
Not disclosed by vendor
Free trial
Demo only
Contract
Annual
About Lucidya
Lucidya is a Saudi customer experience and social listening platform, and the best-funded Arabic-native vendor in the category after a $30 million Series B in July 2025. Its language claim is the most specific in the market: fifteen Arabic dialects spanning Khaliji through Maghrebi, with 92% sentiment accuracy claimed for Arabic and English. The product has broadened well past listening. OmniServe handles support and agent performance, Profiles unifies customer data, Survey collects feedback and an AI Agent runs multilingual chat, with Social Listening and Media Monitoring sitting alongside them. Call Analytics plus TV and radio monitoring are sold as add-ons. Government, banking, insurance, hospitality, logistics and travel are the core sectors. Pricing is demo-led with nothing published.
Full specification
Pricing & Model
- Entry price
- Custom quote, no published pricing
- Median annual cost
- Not disclosed by vendor
- Pricing model
- Quote-only, modular across the product family
- Free trial
- Demo only
- Contract required
- Annual
- Overage pricing
- Negotiated per contract
Searches / Topics / Queries
- What they call it
- Topics / monitors
- Entry tier limit
- Contracted
- Mid tier limit
- Contracted
- Enterprise limit
- Contracted
- Boolean support
- Yes, Arabic-aware
Mentions / Results
- Counting method
- Contracted volume
- Entry tier
- Contracted
- Mid tier
- Contracted
- Enterprise tier
- Contracted
- Historical lookback
- Contracted historical window
Users & Seats
- Entry tier users
- Contracted per seat
- Mid tier users
- Contracted per seat
- Enterprise users
- Contracted per seat
- Extra seat cost
- Negotiated
Key Features
- Sentiment analysis
- Arabic dialect-aware sentiment, 92% claimed accuracy
- Emotion detection
- Yes
- Intent classification
- Yes
- Entity extraction
- Full, tuned for Arabic names and entities
- Image recognition
- Yes
- Webhooks
- Yes, via integrations
- API access
- Yes
- Publishing tools
- Yes, engagement and reply through OmniServe
- News / media coverage
- Online news and traditional media, TV and radio as an add-on
- Language support
- Multilingual, with 15 named Arabic dialects
- Interface languages
- EN, AR
Best For
- Primary audience
- Saudi and Gulf enterprises and government bodies wanting Arabic dialect accuracy and customer experience management in one platform rather than a listening tool alone. The usual head-to-head against Crowd Analyzer.
- Regional focus
- MENA (Arabic-native, 15 dialects, 11 countries)
Similar platforms
Other social listening & media monitoring tools, cheapest published price first.