OBI4wan (now Spotler Engage)
Dutch webcare platform, now sold inside the Spotler Group
Entry price
Custom quote — no published pricing
Typical annual
Not disclosed by vendor
Free trial
Demo only
Contract
Annual
About OBI4wan (now Spotler Engage)
OBI4wan no longer exists as a standalone brand — obi4wan.com redirects to Spotler, and the product is now sold as Spotler Engage. What survived the move is the webcare half: one inbox handling customer questions across WhatsApp, LinkedIn, X, Facebook, Instagram, TikTok, Threads, email and live chat, with publishing and planning, social analytics and an AI chatbot through Spotler Chat+ alongside it. It remains strongly Dutch — RTL, Aon, the Rode Kruis, Rijksoverheid, RAI Amsterdam and several municipalities and care providers are on the client wall, and that public-sector footprint is the real reason to look at it. The caveat matters though: under Spotler the product is positioned around customer engagement rather than open-web listening, so if you arrived here because you wanted OBI4wan for monitoring, check that the specific coverage you need made the transition. Pricing is quote-only.
Full specification
Pricing & Model
- Entry price
- Custom quote — no published pricing
- Median annual cost
- Not disclosed by vendor
- Pricing model
- Quote-only, scoped by modules and seats
- Free trial
- Demo only
- Contract required
- Annual
- Overage pricing
- Negotiated per contract
Searches / Topics / Queries
- What they call it
- Conversations / mentions
- Entry tier limit
- Contracted
- Mid tier limit
- Contracted
- Enterprise limit
- Contracted
- Boolean support
- Yes, though listening is no longer the headline module
Mentions / Results
- Counting method
- Contracted volume, weighted toward inbound conversations
- Entry tier
- Contracted
- Mid tier
- Contracted
- Enterprise tier
- Contracted
- Historical lookback
- Contracted historical window
Users & Seats
- Entry tier users
- Contracted per seat
- Mid tier users
- Contracted per seat
- Enterprise users
- Contracted per seat
- Extra seat cost
- Negotiated
Key Features
- Sentiment analysis
- Yes — within social analytics
- Emotion detection
- Not documented publicly
- Intent classification
- Yes — via the Spotler Chat+ chatbot layer
- Entity extraction
- Not documented publicly
- Image recognition
- Not documented publicly
- Webhooks
- Available through Spotler platform integrations
- API access
- Yes
- Publishing tools
- Yes — publishing and planning are core modules
- News / media coverage
- Not a headline capability under Spotler
- Language support
- Dutch, English, German, Spanish, Swedish editions
- Interface languages
- NL, EN, DE, ES, SV
Best For
- Primary audience
- Dutch and Northern European organisations — particularly government, municipal and healthcare bodies — that need a single inbox for citizen and customer questions across social and messaging, with Dutch-language support behind it.
- Regional focus
- Netherlands and Northern Europe
Similar platforms
Other social listening & media monitoring tools, cheapest published price first.